Written for your industry, not a generic template.
Every document, review and plan we prepare starts with the award your people work under, the law that applies to your trade and the way your business actually runs. These are the industries we know best. Pick yours.
Retail and wholesale.
Shops, showrooms, online stores and the warehouses behind them. The lease is usually the biggest commitment a retailer ever signs and the roster is usually where the money leaks.
What we usually get asked about
- Outgoings, make good and rent reviews in a shop or warehouse lease
- Which award covers the floor staff, the store manager and the warehouse
- Casual staff who have become permanent in all but name
- Refund and exchange signs that do not match the Australian Consumer Law
- Stocktakes, timekeeping and the systems behind them
Lease and property document review
A plain English report on your shop or warehouse lease before you sign or renew, checked against the Retail and Commercial Leases Act 1995 (SA).
Award and pay check
Which award applies, whether each role is classified correctly and a worked example of what a week should cost you.
Workplace policies
Refunds, cash handling, rostering, uniforms and social media, written for a retail floor rather than a head office.
A retail shop lease in South Australia comes with protections the landlord cannot contract out of. Many tenants pay for things the Act says they do not have to. A review before you sign is cheaper than a dispute after.
Hospitality and cafés.
Cafés, restaurants, bars, caterers and food trucks. Thin margins, big rosters and a set of rules that changes between a Tuesday morning and a Sunday night.
What we usually get asked about
- Penalty rates, split shifts and junior rates on the roster
- Whether a salaried manager is actually better off than on the award
- Casual staff, rostering notice and what happens when it is quiet
- Food business notification, council inspections and liquor licence conditions
- The lease, the fit out and who owns it when you leave
Award and pay check
The hospitality awards are among the most complicated in the country. We check each role, each loading and each allowance against a real roster.
Contracts of employment
Full time, part time and casual templates written for your venue, so the right one is ready the day someone starts.
Lease and property document review
What the lease says about trading hours, fit out, grease traps, outdoor dining and getting your bond back.
Most hospitality underpayments we see are not deliberate. They come from one roster template set up years ago and never checked again. One review of the roster usually pays for itself in the first month.
Trade and construction.
Builders, electricians, plumbers, landscapers, painters and the subcontractors they rely on. The work is on site. The paperwork is usually in the ute.
What we usually get asked about
- Whether a subcontractor is really an employee and what that means
- Payment terms, progress claims and getting paid on time
- Which building industry award applies and what the allowances are
- Safe work method statements, inductions and the records a regulator expects
- Quotes and contracts with home owners that actually hold up
Review of a document you already have
Your subcontractor agreement, your standard quote or a contract a builder has handed you. What it says, what is missing and what to ask a solicitor.
Award and pay check
Apprentices, tradespeople, leading hands and the allowances for tools, travel and site conditions, checked role by role.
Operations and logistics plan
Jobs, materials, vehicles, invoicing and the admin that follows you home. A written plan to make the business run without you on every site.
Calling someone a contractor does not make them one. If you set the hours, supply the tools and they work only for you, the law may treat them as an employee with everything that follows. It is worth checking before a dispute checks it for you.
Property agents and conveyancers.
Sales and property management agencies, conveyancing practices and the people who run them. Heavily regulated, commission driven and judged on their records.
What we usually get asked about
- Agency agreements and management agreements that are clear to the client
- Commission structures, salaried property managers and the Real Estate Industry Award
- Trust account and record keeping obligations and how to prove you meet them
- The new anti money laundering obligations for real estate and conveyancing businesses
- Position descriptions for a team where everyone does a bit of everything
- Your own office lease, which agents are often the last to read
Compliance audit
A structured review of your records, agreements and processes against the obligations that apply to your licence, including the anti money laundering program and reporting rules that now reach real estate and conveyancing, with a written report of what to fix first.
Position descriptions
Sales, property management, trust accounting, reception and administration, each with clear duties and the award classification that goes with them.
Operations and logistics plan
How a listing, a tenancy or a settlement moves through the office and where it stalls. Then a plan to fix it.
Real estate agents and conveyancers became anti money laundering reporting entities on 1 July 2026. That means a written program, customer checks, record keeping and reporting to AUSTRAC. Gemma has run anti money laundering compliance before and can set yours up and train the team on it.
Children's services.
Long day care, family day care, out of school hours care, kindergartens and the people who run them. Ratios, regulators and the hardest staffing market in the country.
What we usually get asked about
- The Children's Services Award, educator classifications and qualification based pay
- Policies a regulator expects to see and how to keep them current
- Working with children checks, inductions and who is responsible for what
- Staff turnover, culture and keeping good educators
- Rosters that meet ratios without burning out the team
Workplace policies
Written in plain English for educators, mapped to the areas a regulator looks at and dated so you know when each one was last reviewed.
People and culture
Confidential staff interviews, a plain report on what is really going on and a program to rebuild trust between the floor and the office.
Employee handbook and induction manual
One document a new educator can read on day one and come back to. Policies, expectations and the way your centre does things.
In children's services the policy folder is not paperwork for its own sake. It is the evidence a regulator reads before they walk the floor. A folder that is current, dated and actually followed changes the tone of every visit.
Florists, events and weddings.
Florists, stylists, planners, celebrants, photographers, venues and hire businesses. Gemma built one of these from a side hustle to a company trading internationally, so this is home ground.
What we usually get asked about
- Client agreements that cover deposits, changes of mind and cancellations fairly
- What the Australian Consumer Law says about a "no refunds" line
- Supplier terms, perishables and who carries the loss when something fails
- Seasonal and casual staff for the busy months
- Pricing, quoting and getting paid before the event, not after
Review of a document you already have
Your client agreement, booking terms or supplier contract. What it covers, what it misses and where a solicitor should look.
Starting a business
From the first wedding you were paid for to a real business. ABN, business name, insurance and the documents you need in the right order.
Ongoing support and business overhauls
Systems for quotes, deposits, suppliers and staff so the season runs on process rather than on you. Never billed in six minute units.
A deposit is not automatically yours to keep. What you can hold back depends on what the agreement says and what the work actually cost you. Set it out in writing before the booking, not after the cancellation.
Creators and influencers.
Content creators, influencers, podcasters and the small agencies that manage them. Real businesses with contracts, tax and intellectual property, often run from a phone.
What we usually get asked about
- Brand deals, usage rights, exclusivity and how long a brand can use your face
- Agent and management agreements and what the commission actually covers
- Who owns the content you make and what you can reuse
- Disclosing paid partnerships and what you can say about a product
- When a side income becomes a business and what to register
Review of a document you already have
A brand contract or management agreement explained clause by clause before you sign, with the questions to take to a solicitor if it needs one.
Starting a business
ABN, business name, insurance, invoicing and the first documents you need once the brand deals start arriving.
Agreement and fee reconciliation
What your agent or manager has charged, line by line, against what the agreement says they may charge.
"Perpetual, worldwide, royalty free" in a brand contract means the brand can use that content forever, anywhere, without paying you again. It is negotiable. Most creators do not know to ask.
Home based and side businesses.
The kitchen table business, the market stall, the online shop run after bedtime. This is where most of us start and where the rules are least explained.
What we usually get asked about
- Whether you can run the business from home and what the council wants to know
- Product rules, labelling and safety for the things you make
- Refunds, exchanges and what the Australian Consumer Law requires of you
- Insurance and what happens if something goes wrong at a market
- When you need an ABN, a business name or to register for GST
Starting a business
We oversee your start up plan with you. ABN and business name, registrations, insurance and the first documents you need in the right order.
I want to start a side business. Now what?
Our thirteen page short guide written for South Australia, with the fines in actual dollars and a summary of when every figure was checked.
Starting a business checklist
Free. The things to do in the first month, in the right order, so you are not caught out later.
The rules apply from the first sale, not from the day you decide it is a real business. Most of them are easy to meet once you know they exist. That is the whole point of the checklist.
Health, beauty and wellness.
Salons, clinics, allied health practices, massage, personal training and the rooms they rent. Client records, contractor arrangements and a lease are the three documents that matter most.
What we usually get asked about
- Client records, consent forms and privacy obligations
- Rent a chair and room rental arrangements and whether they hold up
- Contractor or employee for the therapist who works three days a week
- Which award applies in a salon, a clinic or a studio
- Council registration and infection control requirements
Review of a document you already have
Your room rental agreement, rent a chair arrangement or client consent form. What it says, what is missing and what to ask a solicitor.
Award and pay check
Hair and beauty, health support and fitness roles classified correctly, with a worked example of a normal week.
Workplace policies
Privacy and client records, hygiene, cancellations, social media and conduct, written for a treatment room rather than an office.
A rent a chair arrangement can quietly turn into employment if the salon sets the hours, takes the bookings and handles the money. The label on the agreement matters less than how the week actually runs.
Compliance for businesses with a licence to protect.
Financial services licensees, credit licensees, anti money laundering reporting entities and any business answerable to a regulator. Gemma has run compliance programs under financial services and anti money laundering regimes and trains teams on them. We build the registers, the checklists and the training, in plain English, so the obligations are met every week and not just at audit time.
Every obligation checked and written up, from $2,500.
The obligations for your industry on one list, from $180.
Compliance sessions for your team, from $560.
Registers kept and review dates diarised. Quoted up front.
Not on the list? Tell us what you do.
The first conversation is free. We will tell you honestly whether we are the right fit and point you to the right person if we are not.
Gemma Marie Business Solutions is a registered business name of Moonchild Blooms Pty Ltd, ABN 66 681 413 383. We are not a law practice, a registered tax or BAS agent, or a licensed financial adviser. Our work is business and compliance support, not legal, tax or financial advice. Where a matter calls for a solicitor, an accountant or another registered professional, we will tell you and we can refer you to one.