Refund policy
Last updated: 24 October 2026
This policy applies to products and services bought from Moonchild Blooms Pty Ltd ABN 66 681 413 383 trading as Gemma Marie Business Solutions (we, us or our). It does not take away any right you have under the Australian Consumer Law. Where this policy and that law differ, the law applies.
Your rights under the Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with a product you are entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss or damage. If a product fails to be of acceptable quality and the failure is not a major failure, you are entitled to have it repaired or replaced. For a major failure with a service you are entitled to cancel the service and to a refund for the unused portion, or to compensation for its reduced value. For any other failure with a service you are entitled to have the problem fixed within a reasonable time or, if it is not, to cancel the service and obtain a refund for the unused portion.
Digital products
Our guides and pro forma packs are digital files delivered by download link after payment. If a file will not open, is incomplete or is not what was described, email hello@gmbusinesssolutions.com.au with your order number within 30 days of purchase. We will resend the file, replace it or refund you as the Australian Consumer Law requires.
Because a digital file cannot be returned once it has been downloaded, we do not offer a refund where you have simply changed your mind or bought the wrong product. If you have bought the wrong product, contact us before you download it and we will exchange it or refund you.
Services and bookings
Free conversations can be rescheduled or cancelled at any time. For paid services, tell us at least 48 hours before a booked appointment if you need to change it and we will rebook you without charge. Where a fixed price service has been paid for and the work has not started, we will refund you in full if you cancel. Where the work has started, we will refund the portion of the price that reflects work not yet done. Where you are not satisfied with a service we have completed, contact us and we will fix the problem or discuss a fair outcome with you.
How refunds are paid
Refunds are paid by the method you used to pay, within 10 business days of our agreeing the refund.
Resolving problems
Contact us first at hello@gmbusinesssolutions.com.au. We will respond within 2 business days. If we cannot agree, you may contact Consumer and Business Services South Australia. Nothing in this policy stops you from going to a court or tribunal.