Position descriptions pro forma pack, set of three

Three position descriptions ready for you to complete, each supplied as an editable Word file and a PDF, with a plain English guide and a compliance summary.

• Administration officer
• Customer service team member
• Team leader or manager

Each sets out the purpose of the role, its duties, the skills and qualifications it needs, who it reports to and how performance is measured. The guide explains how to match a role to its award classification, how to write KPIs and metrics that let a role grow with the business and when inherent requirements matter for disability discrimination law.

Written for South Australian small business and reviewed against the Fair Work Act 2009 (Cth), the Disability Discrimination Act 1992 (Cth) and South Australian law current to 24 October 2026. Licensed to one business. Business documentation support, not legal advice from a solicitor.